Frequently Asked Questions

As a Wild and Wise Sisterhood member, you’ll get a box full of surprise delights, ranging from jewelry and head scarves to stationery and wood carvings, delivered 4 times a year. Each box contains hand-selected items and $150-$200+ in retail value. Boxes are shipped October, January, April, and July.

After signing up for our quarterly subscription gift box, you will be charged immediately at checkout. You will be given confirmation of your order and can access your Sisterhood account immediately.

To join Wild and Wise Sisterhood, head to our website and click “Join the Sisterhood!“. Complete the order form to set up your subscription quickly and easily.

As the Sisterhood is a subscription service, we rely on our ongoing memberships to support our global mission of empowering women, artisans, and families. For this reason, when you purchase the box, you are signing up for a subscription and agree to our terms of use and sale.

All memberships auto-renew, but you are free to cancel anytime. Plus, once you’re a member, you will be supporting the Wild and Wise Setu Projects, empowering women, and truly changing the lives of so many!

This isn’t any ordinary gift box! 😉

If you’re looking to purchase a gift box for a loved one, check out our “What if I want to ‘gift’ the box to a loved one?” FAQ below!

When you join the Sisterhood, you will pay $99.00 per box 4 times per year. This breaks down to just over $1/day to change a life!

Your subscription automatically renews each quarter unless you decide to cancel before your upcoming billing date. (and we sure hope you don’t!) 🙂

Please remember, with every Wild and Wise Sisterhood Gift Box you receive, $15 is contributed to Wild and Wise Setu Giving Back projects, which help improve healthcare, education, living conditions in our partner communities in India.

* Note: Free Shipping to Contiguous U.S. $12/box to ship to Canada, Alaska, Hawaii, and Puerto Rico. TX sales tax where applicable. All prices in United States Dollars (USD).

It truly “takes a village” to change the world. That’s why we’d love you to help us spread our mission and share the gift box that gives back.

You can click here to purchase a gift box for a friend or loved one that will in turn impact up to 8 people: You, the giver, your recipient, and as many as 6 artisans who will be represented in the gift box and paid fair wages for their craft.

Sisterhood gift boxes are sent out 4 times a year, near the end of October, January, April, and July. (Subject to change, however, any deviations from this schedule will be announced).

Specific shipping dates will be pre-announced each season prior to billing.

US Boxes: 1-5 business days.

Canada*, Hawaii, Alaska and Puerto Rico: 5-7 business days.

**Customs clearance, international postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 10 business days after receiving tracking details, please contact customer service at [email protected] for assistance.

As soon as your box ships, you will be emailed a tracking link so you will be able to keep an eye out for your gift box!

You don’t need to be home to receive it; however, it is so darned exciting you probably want to be! And don’t forget to have your camera ready – we want to share your excitement!

Please contact us within 14 days of your delivery date to let us know about the damage or defect in your box.

When it comes to customer service, we’re obsessive. So rest assured that we’ll work with you to either replace the damaged item or give you a refund/credit.

We are currently only able to ship within the continental US, Canada, Alaska, Hawaii and Puerto Rico to ensure the highest levels of quality control and customer care.

Shipping outside of the contiguous United States is an additional shipping fee of $12.

If you live elsewhere, please send our customer service team an email letting us know where you are, and we would LOVE to notify you when we are able to start shipping to you.

This is most definitely a goal of the Wild and Wise Sisterhood – to include as much of the world in our movement as we can, regardless of location!

Shipping has been heavily subsidized in order to save you as much money as we can, while still empowering you to empower women around the world with a full $15 from every box being contributed to Give Back Projects.

Within the contiguous U.S., shipping is FREE!

Shipping for Canada, Alaska, Haawaii, Puerto Rico is $12 USD per box.

** All add-ons ship FREE along with your box, regardless of location.

If you sign up today, you will be immediately billed for the upcoming gift box – the first box in your subscription.

After your first box, when we release our next quarterly box, your credit card will be charged $99 10-14 days before the box is shipped from our location.

**Texas sales tax and/or shipping fees to Canada, AK, HI and Puerto Rico may apply based on the details entered on your original order.

October 2017 Gift Box (and any first-time orders): Immediately upon completion of order.

January 2018 Gift Box: January 18

April 2018 Gift Box: April, Exact Dates to be Announced.

July 2018 Gift Box: July, Exact Dates to Be Announced.

Each box includes 6-8 (or MORE) handcrafted, fair trade, sustainable gifts, all handpicked by our team to energize and inspire you. All of these special surprises are handmade by talented artisans in India who are able to support their families and lead more dignified lives thanks to your purchase.

The artisan crafts we carefully curate for your box range from leather works, handmade recycled cotton paper, jewelry, accessories, wood carvings, scarves, totes, and much, much more!

In addition, you can expect to receive an inspirational message from our founder, Christa Thompson, tree-free Artist Cards with information about the artisans and their crafts represented in your box, a Share the Love card so your loved ones can save $10 for their first box, as well as project and community updates so that you can see how your purchase is changing lives.

You will also have the opportunity to take part in the compilation Share the JOY Video that we will be presenting to the Artisans in India as a “thank you” for their craftsmanship and dedication (plus it is just plain fun to share the JOY isn’t it?)

It sure does! Each box contains $150-$200+ worth of delightful surprises, which means you’re saving 33-50%+ OFF retail value!

Wild and Wise Sisterhood believes in loving and respecting people and our planet. That being said, many people in the world live on less than U.S. $1 a day and face less-than-safe working conditions.

On the other hand, fair trade is an approach that ensures fair pay to producers and a better quality product. That’s why we’ve partnered with leading fair trade wholesaler Matr Boomie.

Matr Boomie is a member of the Fair Trade Federation and certified Gold Business by Green Business America, so you can know that every item in your box has been fairly, ethically, and sustainably produced. In addition, Matr Boomie provides all our artisans with fair pay for their crafts, safe working environments, and workshops on sustainable production and social progress.

So, fair trade, sustainable gifts means we value:
– safe working conditions
– education
– the well-being of our artisan partners
– the protection of the planet’s resources
– anti-slave, anti-child labor

Every box you buy allows the artisans represented in your box, many of whom are women, to take pride in their work, earn fair wages for their craft, and give their children an education. Plus, a full $15 from EVERY box purchased is contributed towards the development of schools, medical clinics, public health systems, and more in India through our Giving Back Projects.

We have partnered with Matr Boomie, a world-leading fair trade company that has been empowering artisans since 2006. They work with a partner network of 20,000 artisans in about 40 communities throughout India. Each artisan has a unique story and craft they focus on, which we bring into your home through the Sisterhood Subscription Box.

Absolutely! Each unique gift is handmade using traditional art forms by our partner artisans in India. Learn more about the artisans and their crafts on our blog at: www.wildandwisesisterhood.com/blog

Click the “Log-In” menu option at the top right of the screen (in the navigation bar). From here you can log in to your account and access all of your account details.

Click here to go to the reset password page and enter the email address you signed up with. You’ll receive an email with a link that will allow you to change your password.

You are free to cancel your Sisterhood subscription at any time.

In order to ensure you are not charged for the upcoming Sisterhood box, you must cancel before the next bill date.

Otherwise, you will continue to be billed for the following season’s box.

The reason for this is for inventory and fulfilment controls, as we want to ensure we do not create a surplus of inventory or unnecessary costs. We are sure you can understand.

All this means is please ensure you cancel your subscription up to 14 days BEFORE the next box is scheduled to be shipped (near the end of October, January, April, July.

To unsubscribe from your subscription, please log in to your Wild and Wise Sisterhood account and cancel using the “View My Subscription” page.

There are no cancellation fees. Cancelling your account does not provide you a refund for any previously paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

If you have any questions about this policy, or would like to re-subscribe please reach out! We love to hear from you!