Frequently Asked Questions
Membership
After signing up for our quarterly subscription gift box, you will be charged immediately at checkout. You will be given confirmation of your order and can access your Sisterhood account immediately.
All memberships auto-renew, but you are free to cancel anytime. Plus, once you’re a member, you will be supporting the Wild and Wise Setu Projects, empowering women, and truly changing the lives of so many!
This isn’t any ordinary gift box! 😉
If you’re looking to purchase a gift box for a loved one, check out our “What if I want to ‘gift’ the box to a loved one?” FAQ below!
Your subscription automatically renews each quarter unless you decide to cancel before your upcoming billing date. (and we sure hope you don’t!) 🙂
Please remember, with every Wild and Wise Sisterhood Gift Box you receive, $15 is contributed to Wild and Wise Setu Giving Back projects, which help improve healthcare, education, living conditions in our partner communities in India.
* Note: Free Shipping to Contiguous U.S. $12/box to ship to Canada, Alaska, Hawaii, and Puerto Rico. TX sales tax where applicable. All prices in United States Dollars (USD).
You can click here to purchase a gift box for a friend or loved one that will in turn impact up to 8 people: You, the giver, your recipient, and as many as 6 artisans who will be represented in the gift box and paid fair wages for their craft.
Shipping
Specific shipping dates will be pre-announced each season prior to billing.
Canada*, Hawaii, Alaska and Puerto Rico: 5-7 business days.
**Customs clearance, international postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 10 business days after receiving tracking details, please contact customer service at [email protected] for assistance.
You don’t need to be home to receive it; however, it is so darned exciting you probably want to be! And don’t forget to have your camera ready – we want to share your excitement!
When it comes to customer service, we’re obsessive. So rest assured that we’ll work with you to either replace the damaged item or give you a refund/credit.
Shipping outside of the contiguous United States is an additional shipping fee of $12.
If you live elsewhere, please send our customer service team an email letting us know where you are, and we would LOVE to notify you when we are able to start shipping to you.
This is most definitely a goal of the Wild and Wise Sisterhood – to include as much of the world in our movement as we can, regardless of location!
Within the contiguous U.S., shipping is FREE!
Shipping for Canada, Alaska, Haawaii, Puerto Rico is $12 USD per box.
** All add-ons ship FREE along with your box, regardless of location.
Billing
After your first box, when we release our next quarterly box, your credit card will be charged $99 10-14 days before the box is shipped from our location.
**Texas sales tax and/or shipping fees to Canada, AK, HI and Puerto Rico may apply based on the details entered on your original order.
January 2018 Gift Box: January 18
April 2018 Gift Box: April, Exact Dates to be Announced.
July 2018 Gift Box: July, Exact Dates to Be Announced.
About the Box
The artisan crafts we carefully curate for your box range from leather works, handmade recycled cotton paper, jewelry, accessories, wood carvings, scarves, totes, and much, much more!
In addition, you can expect to receive an inspirational message from our founder, Christa Thompson, tree-free Artist Cards with information about the artisans and their crafts represented in your box, a Share the Love card so your loved ones can save $10 for their first box, as well as project and community updates so that you can see how your purchase is changing lives.
You will also have the opportunity to take part in the compilation Share the JOY Video that we will be presenting to the Artisans in India as a “thank you” for their craftsmanship and dedication (plus it is just plain fun to share the JOY isn’t it?)
On the other hand, fair trade is an approach that ensures fair pay to producers and a better quality product. That’s why we’ve partnered with leading fair trade wholesaler Matr Boomie.
Matr Boomie is a member of the Fair Trade Federation and certified Gold Business by Green Business America, so you can know that every item in your box has been fairly, ethically, and sustainably produced. In addition, Matr Boomie provides all our artisans with fair pay for their crafts, safe working environments, and workshops on sustainable production and social progress.
So, fair trade, sustainable gifts means we value:
– safe working conditions
– education
– the well-being of our artisan partners
– the protection of the planet’s resources
– anti-slave, anti-child labor
About the Artisans
My Account
In order to ensure you are not charged for the upcoming Sisterhood box, you must cancel before the next bill date.
Otherwise, you will continue to be billed for the following season’s box.
The reason for this is for inventory and fulfilment controls, as we want to ensure we do not create a surplus of inventory or unnecessary costs. We are sure you can understand.
All this means is please ensure you cancel your subscription up to 14 days BEFORE the next box is scheduled to be shipped (near the end of October, January, April, July.
To unsubscribe from your subscription, please log in to your Wild and Wise Sisterhood account and cancel using the “View My Subscription” page.
There are no cancellation fees. Cancelling your account does not provide you a refund for any previously paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.
If you have any questions about this policy, or would like to re-subscribe please reach out! We love to hear from you!